How do I contact Customer Service?
If you have any questions or concerns, please do not hesitate to contact us via
our Contact Us page. We strive to make an excellent product and provide
excellent service for it.
How can I Track my Package?
After you place your order, you will receive an Order Confirmation email from us listing your order, the billing and shipping addresses, as well as the expected method of shipment. The email will
also include your Order Number as well as a link for tracking the status of your order. Once we ship your order, you will receive another email with a tracking number with which you
can track your package online at the following sites:
- DHL: www.dhl.com
- UPS: www.ups.com
- FedEx: www.fedex.com
- United States Postal Service (USPS): www.usps.com
(although they only state "in transit" and "delivered"; they
don't actually track where your package is)
What are your Shipping Methods?
We only ship in the United States and Canada at this time; sorry no other international orders (but coming soon, we promise!).
We will, however, happily ship to APO/FPOs.
What are your Shipping Rates?
Do you charge Sales Tax?
We offer a full range of shipping options, from First Class Mail and Priority
Mail to 3-Day Select, 2 Day or Next
Day.
Per
What is your Return Policy?
We are committed to Customer Excellence and guarantee our product 100%. If for any reason, you have a problem
with your order, please Contact Us so that we may re-issue
you a replacement or process a refund.
Is there a limit to how many items I may purchase?
For fraud protection, we do limit the amount of online orders to $500. If you
would like to place a bulk or wholesale order, please Contact Us.
What is your Privacy Policy?
The privacy of our site visitors and store customers is extremely important to us.
We do not, and will not ever, sell, rent or
distribute your information to third parties without your consent. Please read our Privacy Policy for complete information.
